Frequently Asked Questions

Everything you need to know about your Secretlab experience.

How long does shipping take for my Secretlab chair?

Most in-stock items are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our premium courier partners.

What is the warranty coverage on Secretlab products?

We offer a 3-year limited warranty as standard, which can be extended to 5 years through our Warranty Extension Program. This covers all functional parts of the chair.

Can I return my chair if I am not satisfied?

Yes, we offer a 49-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a refund, subject to our return terms.

How do I assemble my Secretlab chair?

Each chair comes with a detailed physical assembly guide and a toolkit. You can also find step-by-step assembly videos on our official website and YouTube channel.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' financing options like Affirm and Klarna.

How do I clean and maintain my upholstery?

For NEO™ Hybrid Leatherette or SoftWeave® Plus fabric, we recommend using our specialized Secretlab Premium Fabric or Leather cleaners to maintain the material's integrity.